The Support Academy is a set of 60 to 90
minute live webcasts. These webcasts are designed to
provide technical presentations and product
demonstrations, followed by questions and answers at
the end of each session. The webcasts are presented in
Portuguese and Spanish, by subject matter experts of the
Microsoft Latin America Enterprise Support team.
The Support Academy started as an internal Microsoft
training program, and due to its success and feedback
received, it was extended to customers and partners.
This initiative is a unique opportunity for customers
and partners to interact directly with Microsoft Support
Engineers, receiving technical information about new
products, component/product troubleshooting, among
others.
The webcasts are open to the general public. Anyone
interested can participate. Webcast participants will be
able to interact with the engineer presenting the
session, clarifying doubts or asking questions.
