I am Support Escalation Engineer with the Microsoft Commercial Technical Support Latin America team . I've been working for Microsoft in USA for almost 5 years. My background includes nine years of experience conducting a small consulting business in Brazil, performing both technical and executive management tasks. This company was accredited by Microsoft as a Certified Partner, thus giving me the opportunity to specialize very much on Microsoft technologies, mainly Exchange and Windows Servers. Microsoft's style, which in my opinion is innovative, bold and completely in tune with the challenges of these modern times and its extraordinary capacity for innovation are my inspiration and source of passion. Besides computers, I enjoy the science of Cooking :). I also like to read all sort of books, because I believe that only through knowledge and education that we can make our lives better - as said by Disraeli (1804-1881) - "to be conscious that you are an ignorant is a great step of knowledge".