The Support Academy Open Edition is a set of 60 to 90
minute live webcasts. These webcasts are designed to
provide technical presentations and product
demonstrations, followed by questions and answers at
the end of each session. The webcasts are presented in
Portuguese and Spanish, by subject matter experts of the
Microsoft Latin America Enterprise Support team.
The Support Academy started as an internal Microsoft
training program, and due to its success and feedback
received, it was extended to customers and partners.
This initiative is a unique opportunity for customers
and partners to interact directly with Microsoft Support
Engineers, receiving technical information about new
products, component/product troubleshooting, among
others.
The webcasts are open to the general public. Anyone
interested can participate. Webcast participants will be
able to interact with the engineer presenting the
session, clarifying doubts or asking questions.
Argentina 2008/2009 DST changes -
How to adjust Windows PC Operating Systems and
its effects on Exchange/Outlook
The Argentinean government has announced a
new time zone start and end dates for Argentina
for the period of 2008-2009. The new time zone
information is the following:
Daylight saving time begins: October
19th, 2008
Daylight saving time ends: March 16th,
2009
Since the new dates be published by the
government are different from what was defined
in the previous years, Windows-based computers
will not correctly interpret the time that is
related to the transition to daylight saving
time.
In this webcast, we will explain the
procedures customers will have to follow in
order to update Windows Operating Systems and
its impacts for Outlook and Exchange Servers.
Special presenters of this webcast:
Alejandro Leal and Patricia
Reyes, Sr. Support Engineers are our
special presenters of this session.
Q&A will be assisted by André Teixeira
and Viviane Lopes, SMEs in DST
and Time Zone related issues.
The presentation will be held in Spanish.
We look forward to your attendance!
Date:
Today, 10/17/2008
Time:
11:00AM
Dallas, Mexico City and Bogota time
01:00PM
Lima, San Juan and Santiago time
01:00PM
Buenos Aires and Montevideo time
We will soon publish the next event.
Brazil DST 2008/2009 - How to prepare for
the changes and its effects on Exchange/Outlook
The Brazilian government has announced
a new time zone start and end dates for Brazil
for the period of 2008-2009. The new time zone
information is the following:
Daylight saving time begins:
October 19th, 2008 (Third Sunday in
October)
Daylight saving time ends:
February 15th, 2009 (Third Sunday in
February)
Since the new dates published by the
government are different from what was defined
in the previous years, Windows-based computers
will not correctly interpret the time that is
related to the transition to daylight saving
time.
In this session, we will discuss how to
update Windows PC operating systems and the
impacts for Exchange and Outlook.
Andre Teixeira Support Escalation
Engineer and
Viviane Lopes, SR Technical Support
Lead for the Microsoft Commercial Technical
Support Latin America team are our special
presenter of this session.
